Support & FAQ
We answer every order question — usually within a few hours.
Email us
Contact email coming soon
Call or WhatsApp
Phone support coming soon
How XglobeLogMarket works
From sign-up to delivery in five simple steps.
1. Create your account
Tap Sign in at the top of the page, then choose Create account. Enter your email and a password — your account is ready right away. Always shop while signed in so your purchases stay tied to you.
2. Fund your wallet
All purchases are paid from your wallet. Open My wallet, choose a quick amount or type your own (minimum ₦500) and tap Fund wallet. You'll pay with Paystack — card, bank transfer or USSD — and your new balance shows at the top right away.
3. Find what you want
Browse the Marketplace by category, or use the search bar to find a product by name. Every product shows its price, stock count and a preview button (the eye icon) so you can see exactly what you're buying.
4. Buy in seconds
Add items to your cart and go to checkout. Confirm your details, accept the terms, and tap Pay from wallet. There's no card form at checkout and no waiting — payment is instant from your balance.
5. Get your delivery
Delivery is automatic. Right after payment you get your order number, and your purchase appears in My dashboard → My purchases with everything delivered. You can come back to it any time.
Frequently asked questions
Still stuck?
Tap the round button at the bottom-right to reach us on WhatsApp or Telegram.
Automatic fulfilment
Orders are delivered without waiting for a human.
Verified payments only
Every payment is verified server-side with Paystack before delivery.